POLICIES & PROCEDURES

  • The ticket is valid only for the event, date, time, place and seat to which it was issued. Please check the data carefully at the time of purchase. You must reach the event at least 30 minutes in advance.

  • Keep your ticket in a safe place, away from the heat, avoiding folds and contact with other materials that could damage it.

  • By determination of the organization of the event, the doors should be closed at the time informed on the ticket. There will be no refund for ticket holders arriving after doors are closed.

  • After the start of the event there will be no guarantees on availability of seats marked on the tickets.

  • There will be no ticket exchange, no refund of money in case of delay or purchase on the eve of the show.

  • In case of regret, we inform you that it is not possible to request cancellation or exchange of tickets after 7 days from the date of purchase and not 48 hours before the date of the event.

  • The refund of the ticket amount will be made, excluding service charges (convenience) and delivery (if any).

  • The refund request for tickets acquired at points of sale must be made in person, at the same place, and can only be made upon the return of the ticket.

  • There will be no ticket exchange, no refund of money in case of delay or purchase on the eve of the show.

  • It is not possible to request cancellation and refund after the date of the event.

  • Tiktx is not responsible for tickets purchased outside our points of sale.

  • Always check the page of the event on our website to update any changes that may occur in the event, and always keep your email address updated on our website to receive the latest updates on the event, such as location changes, date and cancellations. Tiktx is exempt from any responsibility in case the customer's message box is full or refusing to receive new e-mails, being this one of personal or professional use.

  • The ticket has security items and will be subjected to verification at the event's concierge. The bar code/QR code contained in the ticket is unique and does not repeat, guaranteeing only one-time access to the event.

  • The production of the event reserves the right to ask the public for an official photo identification to access the event.

  • This event can be recorded, filmed or photographed. By participating in the event, the holder of this ticket agrees and authorizes the free use of his image for an indeterminate period.

  • Tiktx has nothing to do with the organization of the event. Issues such as values, promotions, changes of date, restitution of values in cases provided by law and any other demand related to the event are the sole responsibility of its producers and organizers.